Privacy Policy
Modelshop (Everflow Co., Ltd., hereinafter referred to as "we", "us" or "the Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, process, use, retain and protect personal information provided when you use this website and our related services.
1. Information We Collect
When you browse this website, create a customer account, place an order, subscribe to our newsletter or contact us, we may collect the following information:
- Name
- Email address
- Contact telephone number
- Delivery and billing address
- Customer account information
- Order and purchase history
- Information required for payment and transaction confirmation
- IP address, browser type, device information and website usage data
- Comments, reviews, enquiries or other communications that you voluntarily provide to us
This website does not currently offer online credit card payments, and we will not ask you to provide credit card numbers, expiry dates or security codes (CVV/CVC) through this website.
2. Purposes for Collecting Personal Information
We collect and use your personal information primarily for the following purposes:
- To process orders, confirm payments, arrange delivery, handle returns and exchanges, and provide after-sales service.
- To provide customer account services and manage customer accounts.
- To respond to enquiries and provide customer service.
- To provide updates regarding orders, pre-order arrivals, products and related services.
- To improve the functionality, user experience and customer service quality of this website.
- To analyse website traffic and usage in order to improve our website content and services.
- To prevent fraud, unauthorised transactions, misuse of the website or other activities that may affect transaction or website security.
- To comply with applicable laws of the Republic of China (Taiwan), court orders or lawful requests from government authorities.
3. Website Analytics & Cookies
This website may use cookies or similar technologies to maintain website functionality, remember your preferences, analyse website traffic and improve your browsing experience.
You may choose to reject or delete cookies through your browser settings. However, doing so may prevent certain features of the website from functioning correctly.
4. Data Retention & Security
This website is hosted by A2 Hosting. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, use, alteration, disclosure, destruction or loss.
Your personal information will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, complete transactions, provide our services and comply with applicable legal requirements. Order, transaction, accounting, taxation and other records that we are legally required to retain will be kept for the periods required by applicable law.
Although we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
5. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties. However, we may disclose relevant personal information where reasonably necessary in the following circumstances:
- With your consent or at your request.
- To process orders, confirm payments, arrange delivery, handle returns and exchanges, or provide related services, where disclosure to delivery providers, convenience store pickup service providers, banks, website or information technology service providers, or other necessary service partners is required.
- Where required by applicable law, court order or a lawful request from a competent government authority.
- Where reasonably necessary to prevent fraud, maintain website or transaction security, or protect the lawful rights and interests of the Company, our customers or third parties.
We provide personal information to such third parties only to the extent reasonably necessary for them to provide the relevant services.
6. Your Rights
In accordance with Taiwan's Personal Data Protection Act and other applicable laws, you may exercise the following rights in relation to your personal information:
- Request access to or review of your personal information.
- Request a copy of your personal information.
- Request correction or supplementation of your personal information.
- Request that we cease collecting, processing or using your personal information.
- Request deletion of your personal information, except where we are required or permitted by law to retain it.
To exercise any of these rights, please contact us using the details below. We may take reasonable steps to verify your identity where necessary in order to protect your personal information.
7. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time due to changes in applicable laws, website functionality, our services or operational requirements. Any revised policy will be published on this website and will apply from the effective date stated in the revised policy.
If we make material changes to this Privacy Policy, we will, where reasonably appropriate, provide notice through this website or by other suitable means.
8. Contact Us
If you have any questions regarding this Privacy Policy or how we collect, process or use your personal information, or if you wish to exercise any of your personal data rights, please contact us:
Email: info@modelshop.com.tw